Refund policy

Return and Refund Policy

At Tweet Coffee, we want you to love every order. Because our products are food items, we cannot accept returns or exchanges on opened or used products for food safety reasons.

Returns

Due to the nature of our products, we do not accept returns on food or beverage items once they have been shipped. If your order has not yet been processed, please contact us as soon as possible, and we'll do our best to accommodate your request.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at support@tweet-coffee.com. To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Photos of the damaged product and packaging (if applicable)

Once reviewed, we'll work with you to provide an appropriate solution, which may include a replacement or refund.

Refunds

If a refund is approved, it will be issued to your original payment method. Please note that it may take several business days for your financial institution to process and post the refund.