Shipping policy

Shipping Policy

At Tweet Coffee, we're committed to getting your order to you as quickly and carefully as possible. Every order is packed with care to ensure it arrives ready to enjoy.

Order Processing

Orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays). During product launches, promotions, or periods of high order volume, processing times may be slightly longer. Once your order has shipped, you'll receive a confirmation email containing your tracking information.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and the size of your order. Any free shipping promotions will be clearly displayed on our website when available.

Delivery

We currently ship within the contiguous United States and Washington, D.C. Estimated delivery times begin once your order has been processed and handed over to the shipping carrier. While we strive to ensure timely delivery, shipping times may vary depending on your location, weather conditions, carrier delays, or other circumstances outside of our control.

Order Tracking

After your order has shipped, you'll receive an email with a tracking number so you can monitor your package throughout its journey.

Incorrect Shipping Information

Please review your shipping address carefully before placing your order. Tweet Coffee is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided at checkout. If you notice an error after placing your order, please contact us as soon as possible. If your order has not yet been processed, we'll do our best to update the shipping address.

Lost or Damaged Packages

If your order arrives damaged or if there is an issue with your shipment, please contact us within 7 days of delivery at support@tweet-coffee.com. Include your order number along with photos of the damaged product or packaging so we can review your claim and work toward an appropriate resolution.

Questions

If you have any questions regarding your order or our shipping policy, please don't hesitate to contact us at support@tweet-coffee.com. We're always happy to help.